If you have purchased a Cognitive,
SATO America, or Zebra Technologies printer directly from Digi-Trax or
through one of our distributors, we will service the printer for you.
No matter WHEN your purchased
the printer, we will provide you with FREE telephone technical support.
Steps to getting your Digi-Trax
printer repaired:
Call Maria Suarez,
Technical Support Administrator, at 847-613-2132
who will determine the best course of action for your printer
problem.
If our Technical Staff is
not able to help you, they will provide you with a Return Materials
Authorization (RMA) number.
Please note:
while we do provide a repair estimate to you before we move forward,
you pay a $125 labor charge plus parts for Cognitive Solutions,
Epson and
Zebra Desktop printers. At this time, please provide a P.O or
credit card number.
The labor charge for each Sato America
and Zebra Tabletop printer is $200 for labor plus parts.
If we find during repair
that additional work needs to be done that will increase the
original estimate by 10% or more, we will contact you to obtain
authorization if it has not previously been given.
To return your printer(s), place in a carton(s).
Clearly mark or label "RETURNED for REPAIRS" on the outside of the
carton.
Please include: -The RMA form (that we will
provide to you) in the printer carton. -Also include your sample
labels, wristbands, or ribbons in the carton please, but outside the
printer itself. -Any special instructions
We will repair your printer within five working
days. In the rare event that we do not have the required parts
available, the repair may take longer.
You have the option to get your printer back
overnight once it is repaired for an additional $100 or you may
provide us with your UPS or Fed Ex account number. There will
be a $4 processing fee for using your shipping accounts. We do
charge you for shipping the printer. If we must provide you
with a return shipping container, there will be an additional charge
of $100. We urge you to keep your original packaging to eliminate
the possibility of damage to both the printer and the packaging.
We automatically insure your printer for its value.
